‘No refund, maybe not really a dime’: male battles with Lowe’s to have washer, dryer delivered

After three efforts, he looked to News 6 for assistance

ORLANDO, Fla. – When a Central Florida guy stated he previously difficulty getting a $1,500 reimbursement for a washer and dryer after three delivery that is unsuccessful, he contacted Information 6 hoping of having results.

“I have not had this type of irritating experience buying products or services,” James Johnson stated.

He along with his wife needed seriously to change the dryer and washer inside their Lake Nona house, so that they visited Lowe’s, where they discovered the group of devices available for sale.

The couple scheduled the two items to be delivered to their home by a third-party company that handles shipments for the home improvement store after charging the washer and dryer purchase to their Lowe’s credit card.

If the deliveryman arrived, Johnson discovered the delivery had been incomplete.

“He stated, ‘All We have is just a dryer’,” Johnson told Information 6. “No washer.”

Reluctant to simply accept a partial distribution, Johnson delivered the dryer right back and planned a delivery date that is new.

“I didn’t would you like to just simply simply take control of the solitary device knowing I experienced taken care of both,” he stated.

Relating to Johnson, the distribution business later called to share with him the devices will be fallen off three times prior to when anticipated and also at time Johnson along with his spouse are not accessible to be house.

Johnson arranged for the next member of the family to be here as soon as the deliverymen returned.

“i obtained a telephone call in the office from my stepdaughter who’s panicking,” said Johnson. “She’s like, ‘Your washer and dryer are both right right here however the man regarding the vehicle claims the washer is damaged.’”

When it comes to time that is second Johnson declined to just accept those items.

Then gone back to Lowe’s, where Johnson stated he had been guaranteed both products could be delivered in good condition the weekend that is following.

“Saturday rolls around, now they arrive by having a washer. No dryer,” Johnson stated. “I became dumbfounded. I possibly couldn’t think they are able to screw it three times in a row.”

After buying the washer that is identical dryer set at home Depot, which Johnson stated ended up being successfully delivered 3 days later on, he returned to Lowe’s mail order bride dating site to acquire a reimbursement for the devices he previously initially bought there.

“(an manager that is assistant stated, ‘We’ll problem that reimbursement now. You need to view it 24 to 48 hours,” Johnson said.

Johnson examined their Lowe’s charge card stability a days that are few additionally the $1,500 cost had been still here.

“No refund. Maybe perhaps Not a dime,” Johnson stated.

Johnson claims he had been struggling to achieve anybody whenever he called the consumer solution quantity located on the Lowe’s website, so he said filed a dispute aided by the bank that issued his Lowe’s charge card.

Once the fee ended up being nevertheless not reversed weeks later, Johnson called the bank card business once more.

“They explained my washer and dryer was sent to the shop,” stated Johnson, whom claims he had been informed the $1,500 fee would remain on their charge card.

“We watch Channel 6 news each and every morning. I’m like, we’ve got so it can have a go,” said Johnson. “I called Information 6.”

Information 6 contacted the business workplace for Lowe’s by e-mail. A Lowe’s spokesperson quickly responded.

“Our objective would be to guarantee we’re providing an excellent experience for every consumer. We apologize for the delays that Mr. Johnson experienced, and regret that people weren’t in a position to resolve this matter sooner,” he had written.

In 24 hours or less, Johnson stated he received a call through the regional Lowe’s store apologizing for the distribution problems and supplying a refund that is full.

“Man, they have outcomes,” Johnson said of their experience with Information 6. “They positively get outcomes. Therefore I’m thrilled.”

Copyright 2020 by WKMG ClickOrlando – All liberties reserved.

In regards to the Author:

Mike DeForest

Emmy Award-winning investigative reporter Mike DeForest happens to be covering Central Florida news for over 15 years. Mike joined up with News 6 in the same way Florida officials started counting hanging chads within the aftermath regarding the 2000 election that is presidential. Since that time, he’s got covered a number of the news events that are biggest in Central Florida.